Can't Connect to Kies

Sorry for the double post, but I thought a bump might be useful for anyone following this topic.

Update: After trying last night what the other two gentlemen have described above, I finally managed to get my phone connected to Kies. (Disclaimer: I'm not sure the solution lay in what they did; will explain later.) Here are the steps I took -

1. Connected my phone to the PC.
2. Selected "Mass storage" mode and mounted my SD card on the phone.
3. Uninstalled the phone and card devices from my PC in Device Manager.
4. Disconnected phone.
5. Uninstalled Kies.
6. Deleted the folder C:\Program Files\InstallShield Installation Information\{D6CD26FD-CD7F-4C86-96A3-EEBFABE5FE47}
7. Restarted PC.
8. Reinstalled Kies (the same version as the one I installed before - v1.5.1.10062_7, which is the latest one available from Samsung's website).
9. Connected phone again.
10. Selected "Mass storage" mode and mounted my SD card on the phone.

Magically, Kies started up on its own and recognised my phone. I then updated Kies via its native "Firmware Upgrade" option: its latest version is now v1.5.1.10062_42.

Actually I'm not sure if any of the above was what "fixed" the problem. Why? Because when I connect my phone and select any other option apart from "Mass storage" (ie "Media Player", "PC Internet" or - get this - even "Samsung Kies") Kies still refuses to recognise that my phone is connected. Not choosing "Mass storage" mode inadvertently causes the tray popups: "Found New Hardware - MTP Device" and, subsequently, "A problem occurred during hardware installation. Your new hardware might not work properly."

Previously I had always selected "Samsung Kies" on my phone in an effort to try and connect. Maybe simply selecting "Mass storage" mode instead would have worked. If you're having problems connecting I suggest doing the latter first, and if it doesn't work then use the steps I outlined above.

I think the key issue is that only "Mass storage" mode allows you to mount your SD card, which then allows Kies to read it.

Anyway Kies is pretty useless in its current version for Fascinate users, because key Kies functions - Samsung Apps, Phone Book, Calendar, Message Viewer and Memo - are all not supported for the Fascinate! These functions were the reason I wanted to connect to Kies in the first place!

I figure Samsung will upgrade Kies once the Fascinate is ready to roll out in other markets, but til then if you want to backup your contacts, etc you'll only be able to sync with, say, Gmail.

Oh well... hope this helps anyone with trouble.

Hi

Hope this can help..

I am facing the same problem of sync to outlook. Today, i sent my phone down to Plaza Sing samsung service center. Told them the problems, after checking my phone firmware.. They said is an old one, thus update to the latest version was done.
During collection of phone, spoke to a Technical engineer about the problem. He told me phone was first sold with the early version of firmware(think he meant to singtel). When the new Kies software was up at samsung web site for downloading, it suppose to be used with the latest firmware. And there is a firmware function in Kies software to allow the phone be updated to the lastest version. But since most of us are having problems with connecting our phone to Kies, thus the firmware update cannot be perform. My suggestion is to take the trouble and go down to samsung service center to have it updated. I am now able to sync all my contacts with Outlooks

Cheers

It should be as such:

Firmware ver: 2.1-update1

Baseband ver: I9000DXJF4

Kernel ver: 2.6.29 root@SE-5604 #2

Cheers

Hi, I'm a new Fascinate user with the same problem - Kies doesn't see the phone and the PC (Vista) cycles through installing MTP device constantly.

Have I got this right?  Connecting the phone as mass storage allows Vista and Kies to see the device for manually transferring files, but the various clever Kies functions will not work with the Fascinate (yet?).

Certainly, I am fine transferring files manually connected as mass storage but cannot connect directly to Kies.   

Before I waste any more time, can anyone confirm that I shoudl give up with the direct conneciton in Kies mode? 

Many thanks

I'm sorry, I'm kinda' a stickler when it come to posting in the forums.  The more concise you make the post, the easier it is for someone to get the info without having to ask you a million questions.  Just want to help out a bit more.


Did I get it right rescawen?